Draft for legal review. This policy was drafted by Blue Flamingo for review by Toltur’s legal adviser before publication. Items in square brackets need to be confirmed.
This policy explains how Toltur, a Burixon & Blue Flamingo business operated by [legal entity name] (“Toltur”, “we”, “us”), collects, uses and protects personal information through this website. It covers the website only. Data collected by the Toltur monitoring platform for clients is governed by the agreement with each client.
Information we collect
When you book a call or contact us, we collect the details you choose to give us: your name, organization, work email, phone number (optional), the option that best describes you, and anything you write about what you would like to monitor.
When you visit the site, our hosting provider may record standard technical information such as your IP address, browser type and the pages you visit, for security and to keep the site running. [Confirm whether analytics or other cookies are used. If they are, describe them here and in the cookies section.]
How we use it
- To reply to your enquiry and arrange a call
- To follow up on a conversation you have started with us
- To keep the website secure and working properly
- To meet our legal obligations
We do not sell your personal information, and we do not use it for unrelated marketing without your consent.
Consent
By submitting the form or emailing us, you consent to us using your information to respond. You can withdraw your consent at any time by contacting us, and we will stop using your information for that purpose unless the law requires us to keep it.
Who we share it with
We share personal information only with service providers who help us run the website and respond to enquiries, such as our website host, form provider and email provider, and only as needed for those purposes. They are required to protect it. [List providers and the countries where they store data.] We may also disclose information where the law requires it.
Where it is stored
Your information is stored by our service providers in [Canada / other locations]. If it is stored outside Canada, it may be subject to the laws of that country.
How long we keep it
We keep enquiry information for as long as we need it to respond and follow up, and for [period] after our last contact, unless the law requires us to keep it longer. We then delete it securely.
How we protect it
We use reasonable safeguards to protect personal information against loss, theft and unauthorized access, including encrypted connections to this site and restricted access to enquiries.
Your rights
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. To make a request, contact us using the details below. We will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.
Cookies
[Describe any cookies used by the site. If only strictly necessary cookies are used, say so here.]
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
Privacy questions and requests: [privacy contact name], [email address], [mailing address].